Store location

Richmond, VA — Gabriella White Showroom

Gabby & Summer Classics Richmond
7905 West Broad St.
Richmond, VA 23294

804.935.3075

contact@summerclassicsrva.com

Mon - Sat: 10 am to 5 pm ET
Sun: 12 pm to 5 pm ET

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Gabriella White Contract

Richmond
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Design Services

Enhance your space with our Design Consultation Services, where we turn your vision into a creative and stylish reality. Our team is committed to designing your space to reflect your personal taste and lifestyle, from the initial concept to the final touches. We provide customized design solutions, whether you're looking to add unique pieces to your décor or completely transform your space. Let our experts guide you in creating a home that’s both beautiful and uniquely yours with our personalized services.

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WHAT’S NEW IN STORE?

Keep your calendar open for exclusive happenings at our retail store. From engaging sales events and educational sessions for designers to unique gatherings for the whole family, there's always something new. Visit this section regularly for the latest on upcoming events and insightful news. Let's stay connected and immerse in the vibrant community we're building together.

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Frequently Asked Questions

Ordering

What should I do if I'm missing items from my order?

If an item(s) is missing from your order, please note the number of items received on the delivery receipt and contact the Customer Care department at (205) 358-9400 within 3 business days.

How will I know when my order is ready?

You should receive an email notification that your order has shipped from our warehouse. Your local delivery company will contact you to schedule your delivery.

Shipping

What shipping options are available?

We offer tailored shipping options to suit the type of product you're looking to ship, especially when personal transport isn't an option. Our team is happy to assist you.

For a truly effortless experience, consider our White Glove Service. This premium option not only includes delivery but also the unwrapping of all furnishings, placement in your chosen location and removal of all packaging debris. The only exception being that this service does not include the installation of chandeliers to electrical or hook up of firepits to gas. Please discuss your options with your Sales Representative.

Are my items available for immediate shipment?

Delivery times may vary. Please contact customer support at (205) 358-9400 for delivery information.

Can I ship to multiple addresses?

Please review options with your Sales Representative.

Delivery

What happens if a third-party shipping provider delivers my furnishings and I have a problem?

Please inspect your shipments for accuracy and/or damages at the time of delivery. Visible carton damage, shortages and/or overages should be noted on the delivery receipt and reported to us within 3 business days. All goods, including those produced to meet an exact specification, shall be subject to industry-standard tolerances and variations. No allowances will be given on merchandise that shows evidence of consumer abuse

When will I be contacted to schedule my furniture delivery?

Please allow up to seven business days after receiving your shipping notification to be contacted for scheduling your delivery. For further questions regarding scheduling a delivery, please contact Gabby and Summer Classics customer support.

How long will it take for my items to arrive?

For standard, in-stock items, our warehouse team strives to ship your purchase as soon as possible. For Standard Ground shipments on small parcels, most orders are delivered within 3-7 business days. Delivery times on larger items may vary.

Returns

What is the return policy for purchases?

If you're not completely satisfied, you may return or exchange most stocked/non-custom items within 30 days of receipt. (Items arriving damaged should be reported to our Customer Care Team within 3 business days.) Items returned for any reason other than damage or defect will be subject to a 35% restocking fee and must be returned in their original condition and packaging. Upon receiving your return in good condition, we will issue a credit to your original form of payment minus the restocking fee and any return shipping fees. Custom items may not be returned other than for damage or defect.

Once I return an item, how long will it take to receive a refund?

For credit card refunds, we will issue a refund once we receive confirmation that your item(s) are returned. Most banks will process the refund in 3-5 business days. For all other refund methods, please allow up to 2 weeks for us to fully process your return and issue your refund.

How can I start a return?

Exchanges

How can I cancel or update an order I placed?

Cancellations or changes to non-custom orders may be made prior to shipping by contacting our customer care department at (205) 358-9400. Custom items (such as tailored upholstery, cushions, pillows, etc.) are made to order, so we cannot accept changes or cancellations once your order is submitted.

What is the exchange policy for purchases?

If you'd like to exchange an item for a different color, size, or a different product altogether, we are happy to assist. The process is similar to a return, and the same policies apply. To receive the new item more quickly, you may place an order before you return the original item. We will credit your account on the original payment method (minus the restocking fee of 35% and any return shipping fees) once your return is received in good condition.

Damages

How do I order replacement parts?

To order replacement parts, please contact our Customer Care department at (205) 358-9400. Please have your order number and/or item number available so that we may more readily assist you.